In this policy, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Because this website supports aged care enquiries, that may include sensitive information, such as health or care-related details, if you choose to share them with us.
Privacy
Privacy Policy
This Privacy Policy explains how North Point Care collects, uses, stores, and discloses personal information through this website and related enquiry channels. It is a practical first draft for the current website experience and can be refined as North Point Care shares more operational documentation.
Overview
How we handle personal information
North Point Care aims to handle personal information with care, respect, and transparency. Where applicable, we intend for this policy to support our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Collection
What we may collect
We only want to collect the information reasonably needed to respond to enquiries, communicate clearly, and operate the site.
- name, email address, phone number, enquiry type, and any other details you submit through our contact form
- information you share with us when you contact North Point Care by email, phone, or through the website
- care-related or health-related information you choose to include in your enquiry so we can understand your support needs
- your language preference saved through the website accessibility selector
- basic technical information such as browser, device, and website request data collected through normal website operations and hosting logs
Purpose
Why we collect and use information
We use the information we collect for operational and communication purposes connected to North Point Care.
- respond to enquiries and communicate with you about support or service requests
- understand the support needs you describe and direct your enquiry to the right person
- operate, protect, and improve the website and our enquiry process
- maintain internal records and meet legal, regulatory, or safety obligations
Sharing
When we may disclose information
We do not sell personal information. We may disclose it in limited situations that help us run the website or comply with legal obligations.
- service providers that help us run the website or send enquiry emails on our behalf
- professional advisers, regulators, or authorities where required by law or where reasonably necessary to protect rights, safety, or property
- other parties where you have asked us to share information or have given consent
At the time of writing, website enquiries submitted through the contact form are sent using Resend so the North Point Care team can receive and respond to them. This policy can be updated later as the wider operating setup is finalised.
Cookies
Cookies and website preferences
The current website experience is lightweight and does not use customer accounts or advertising trackers.
Functional cookie
This website currently uses a functional cookie to remember your language preference so the site can stay in your selected language on future visits.
Tracking today
We are not currently using advertising pixels, customer login accounts, or payment processing on this website. If that changes, this policy should be updated before or when those features go live.
Storage
Storage, security, and overseas handling
We take reasonable steps to protect personal information, while recognising that no online method is completely risk-free.
We aim to limit access to personal information to people and service providers who need it for legitimate business or support purposes. Information submitted through the website may be stored in email systems, website infrastructure, and related tools used to manage enquiries. Some of those providers may store or process data outside Australia. Where that occurs, we expect providers to use reasonable safeguards, but overseas handling should be reviewed again once North Point Care finalises its full vendor list.
Access
Access, correction, and complaints
You can contact us if you want to check the information we hold, ask for a correction, or raise a privacy concern.
- request access to the personal information we hold about you
- ask us to correct information that is inaccurate, incomplete, or out of date
- make a privacy complaint if you think your information has been handled improperly
Contact North Point Care
Email: admin@northpointcare.com.au
Phone: 0415 855 338
ABN 15 696 175 890
If you contact us about privacy, please provide enough detail so we can understand your request and respond appropriately.
If you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner (OAIC) for further information about privacy rights and complaints.
Updates
Changes to this policy
This policy should be reviewed and updated as the website, service delivery processes, and provider arrangements become more detailed.
North Point Care may update this Privacy Policy from time to time. The latest version will be published on this page with an updated effective date. If you provide information about another person, please make sure you are authorised to do so and that they would reasonably expect that information to be shared with us.